Shipping policy

Shipment will be processed by our sales team, or customers may opt to book their own courier.
Shipping fees are shouldered by the buyer and may vary depending on location, weight, and quantity.
All orders must be fully paid including shipping before dispatch.
Final shipping cost will be confirmed prior to shipment to ensure transparency.

Contact 09637244759 / 09369246797 for the exact rates.

 

Thank you for shopping with us! This Shipping Policy outlines how we process, ship, and deliver orders placed through our online store. By placing an order, you agree to the terms below.

 

1. Processing Times

  • All orders are processed once payment is confirmed.

  • Standard processing time is 1–3 business days, unless otherwise stated on the product page.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • If we experience delays due to high volume or unforeseen circumstances, we will contact you.

 

 

2. Shipping Methods

We offer several shipping options at checkout. Available carriers and delivery estimates will appear during the checkout process.

Shipping Options May Include:

  • Standard Shipping

  • Expedited Shipping

  • Express Shipping

Delivery estimates are provided by the carrier and may vary due to factors beyond our control.

 

 

3. Packaging Standards

We take care to package your order safely and securely.

  • Products are packaged using protective, appropriate materials.

  • Fragile, liquid, perishable, or sensitive items are packed according to industry-standard requirements.

 

 

4. Tracking Information

  • Once your order ships, you will receive a shipping confirmation email with tracking details.

  • Tracking updates may take 24–48 hours to appear.

  • Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incomplete or incorrect addresses.

 

 

5. Delivery

  • Delivery time depends on the shipping option you choose and your location.

  • Once an order is marked Delivered by the carrier, it is considered successfully delivered.

  • If you experience issues with delivery (missing, stolen, or delayed packages), please contact the carrier directly. We will assist when possible.

 

 

6. Shipping Costs

Shipping fees are calculated at checkout and may include:

  • Carrier postage fees

  • Packaging materials

  • Handling costs

We do not charge unreasonable or inflated shipping fees.

 

 

7. Order Changes & Cancellations

  • Orders can only be changed or canceled before they have shipped.

  • Once an order enters the shipping process, we cannot modify or cancel it.

  • If we are unable to fulfill an order, we will cancel it and issue a full refund.

 

 

8. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, refusal, or non-pickup:

  • We will contact you to arrange reshipment.

  • Additional shipping fees may apply.

 

 


9. Fraud Prevention

To protect our customers and business:

  • We do not ship empty packages or falsified tracking numbers.

  • Suspicious or fraudulent orders may be canceled and reported.

  • We reserve the right to verify orders before shipping.

 

 

10. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

  • Natural disasters

  • Severe weather

  • Carrier disruptions

  • Government restrictions

  • Labor shortages or strikes

If such events affect your shipment, we will notify you as soon as possible.

 

 

12. Contact Us

If you have any questions about your order or this Shipping Policy, please contact our customer support team at:

Email: purecareofficial2025@gmail.com
Phone: 09608939749
Hours: 8AM-5PM